COMMON QUESTIONS

To provide assistance, we have answered a selection of commonly asked questions. If you have a question not on our list, please feel free to call us at 727.498.8887 or email us at customerservice@wonderlandfloralart.com.

HOURS OF OPERATION

Monday thru Friday 9:00AM- 6:00PM, Saturday 9:00AM - 3:00PM, Closed Sunday


ORDER CONFIRMATION

After you submit your order, you will receive an email receipt with all the details of your order. Your order will be processed during regular Wonderland Floral Art and Gift Loft's store hours. If we have any questions, we will contact you at the email address or phone number you have provided.


ORDER STATUS

If you have questions regarding an existing or previous order, please feel free to call us at 727.498.8887 or email us at customerservice@wonderlandfloralart.com


DELIVERY AREA

Bay Pines, Clearwater, Gulfport, Feather Sound, Kenneth City, Madeira Beach, Pinellas Park, St. Petersburg, St. Pete Beach, Seminole, South Pasadena and Treasure Island. Please note that we will not accept online orders that require delivery outside of our delivery area.


DELIVERY CONFIRMATION

After your order is delivered, you will receive a delivery confirmation with the time your delivery was received along with a photograph of your order. This will automatically be sent to the email address you have provided.


DELIVERY TIME REQUESTS

While every attempt will be made to accommodate your delivery time request, we can not guarantee an exact time of delivery. Conditions such as weather, traffic and holiday volume may affect the delivery schedule.


SUBSTITUTION/SEASONAL FLOWERS

If we are out of a particular decorative element, i.e. a specific basket, vase, ribbon, we may need to substitute a similar element of equal or greater value. The "look and feel" of our arrangements featured will remain the same, paying careful attention to overall shape, size, style, and color combinations. We will use only the freshest flowers, and so may need to make substitutions due to seasonal availability.


ONLINE/SECURE ORDERING

We never send your information over any network that is readable to anyone but us. All your personal information is encrypted for your safety. We do not rent or sell your information to any third party.


PAYMENT OPTIONS

We accept credit cards on our website as well as over the phone. We can also establish a house account after an intial credit card order. Please call to inquire.


SPECIAL OFFERS

Special offers, coupons and promotions can not be used in conjunction with other offers. Limit one promotion per order.